What are the shipping costs?
The shipping costs are listed on each tier level. International backers will not be paying more than an additional $15 for shipping (except for certain regions), and shipping rates will vary country by country. These shipping rates will be finalized and updated before the end of the campaign! Last updated: Wed, Sep 7 2016 5:40 pm EDT
How will you collect my shipping address?
You will be sent a survey at the end of the campaign where you’ll be able to select add-ons and fill out your shipping address! Last updated: Wed, Sep 7 2016 5:52 pm EDT
What is the power consumption of the FogBox?
The FogBox will run on 24V. The wattage including the lights will be around 12W. Last updated: Wed, Sep 7 2016 5:40 pm EDT
What are the dimensions of the FogBox?
The width and length of the base without the light is 17 cm or 6.7 inches. The height of the base is 14cm or 5.5 inches. The height of the light is 36 cm or 14 inches. Last updated: Wed, Sep 7 2016 5:40 pm EDT
How does the FogBox work?
The FogBox uses an ultrasonic vibrating disk to put water droplets into the surrounding air. The roots of your plants then absorbs the perfect ratio of water and air. When you are sprouting seedlings, the mist keeps the grow medium wet so that the seedlings turn into healthy plants. Last updated: Wed, Sep 7 2016 5:52 pm EDT
How long will the fogger and its replacement discs last?
The ceramic disk is specified to last 5000 hours, which is about 200 days. We will give you 3 disks with every FogBox. The lifetime of the disk depends on the quality of water you are using along with the amount of minerals dissolved in the water. Last updated: Wed, Sep 7 2016 5:52 pm EDT
How often do I have to change or clean the ceramic disk? How much do they cost to replace?
Depending on the water quality that you used in your unit, you will to replace or clean out the existing disk every 4-6 months. Each FogBox unit will come with 3 replacement disks. Replacement fogger units will cost around $10 excluding shipping and handling. Last updated: Wed, Sep 7 2016 5:52 pm EDT
What are the specifications of the LED light?
The LED light will consume around 9W. It has a wide selection of LEDs that will provide your plants with a broad spectrum of light. Last updated: Wed, Sep 7 2016 5:52 pm EDT
How tall does the plant grow?
The space from the top of the base to the light is 8 inches. We suggest trimming the plant when it reaches that height. Last updated: Wed, Sep 7 2016 5:52 pm EDT
Is there a warranty on the unit?
There is a 1 year warranty on the unit. We are always here to help as well. Just message us at [email protected] Last updated: Wed, Sep 7 2016 5:52 pm EDT
How often do I need to change the plant mediums? How much do they cost to replace?
You only need to change the plant mediums if you want to grow something different. We suggest using 1 plant medium pod per plant. The plant mediums (5 plant pods per pack) will cost around $10 excluding shipping and handling if you would like more plant mediums. Last updated: Wed, Sep 7 2016 5:52 pm EDT
What type of water should I put into the FogBox?
We recommend using purified water. Tap water often has calcium and other minerals that will cause more frequent maintenance to your fogger unit. Last updated: Wed, Sep 7 2016 5:52 pm EDT
Will the fertilizer I put in my unit clog my fogger?
Since there are more minerals in the water, you may need to clean out or replace the ceramic disk more frequently. Last updated: Wed, Sep 7 2016 5:52 pm EDT
If the fertilizer is soluble in the water and part of the fog, won’t this be hazardous to the environment around you?
Almost all of the fog the FogBox generates will stay within the FogBox. There may be a very small amount of fog coming out through the plant mediums, but it isn’t enough to be a health hazard. Last updated: Wed, Sep 7 2016 5:52 pm EDT
Can I eat what I grow in the FogBox?
Leafy greens and herbs thrive well in the FogBox. They add a brilliant touch to any meal along with a healthy lifestyle. Last updated: Wed, Sep 7 2016 5:52 pm EDT
What add-ons will be available for the FogBox?
Stay tuned for more updates! Last updated: Wed, Sep 7 2016 5:52 pm EDT
How long does the LED light last?
The LED light should last at least 30000 hours. Last updated: Wed, Sep 7 2016 5:52 pm EDT
Is the LED light height adjustable? Is it removable?
The lamp height is fixed, giving the plant about 8 inches of vertical space to grow. The light is detachable from the base. Last updated: Wed, Sep 7 2016 5:52 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.